RETURN POLICY

Skull Merchant – Refund & Return Policy

Last Updated: February 10, 2026

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At Skull Merchant, every piece is created with pride, precision, and limited-run intention. Because many of our products are printed to order or produced in small batches, our refund policy is structured to balance fairness with product integrity.

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By purchasing from www.skullmerchant.com, you agree to the terms below.

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1. Eligibility for Returns

We accept returns under the following conditions:

• Item must be unworn and unused

• Item must be unwashed

• Item must be in original condition

• Tags (if applicable) must be attached

• Return request must be made within 5 days of delivery

We reserve the right to refuse returns that do not meet these criteria.

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2. Non-Returnable Items

Due to the nature of our products, the following are non-refundable:

• Limited-edition drops

• Clearance / sale items

• Custom or personalized orders

All sales on these items are final.

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3. Return Shipping Responsibility

Customers are responsible for the cost of return shipping.

To be eligible for a refund:

• The product must be shipped back at the customer’s expense

• We recommend using tracked shipping

• Skull Merchant is not responsible for lost return packages

Refunds will only be processed once the returned item is received and inspected.

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4. Damaged or Defective Items

If your item arrives damaged, misprinted, or defective:

Please contact us within 5 days of delivery with:

• Order number

• Photos of the issue

• Description of the defect

If approved, Skull Merchant will:

• Replace the item or Issue a full refund (including original shipping where applicable)

We cover return shipping for defective items only.

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5. Exchanges

We offer size exchanges when inventory is available.

Conditions:

• Customer covers return shipping

• Replacement shipping fees may apply

• Item must meet standard return condition rules

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6. Refund Processing Time

Once your return is received and approved:

• Refunds are issued to the original payment method

• Processing time: 5–10 business days

• Banks / credit card providers may take additional time

Shipping fees are non-refundable (unless item is defective).

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7. Order Cancellations

Orders may be canceled only if production has not started.

Because many Skull Merchant items are made-to-order:

• Once printing begins, cancellation is no longer possible

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8. How to Start a Return

Fill out the contact form and in the message portion, let us know what has happened to warrant this return and we will investigate.

Include:

• Full name

• Order number

• Reason for return

Return instructions will be provided upon approval.

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9. Policy Abuse

We reserve the right to refuse returns or refunds if:

• Excessive returns are detected

• Items show signs of wear

• Policy misuse is suspected

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Skull Merchant stands behind every design and product we produce. If we mess it up, we fix it. If you change your mind, we’ll still help — but return shipping stays on the customer.